Spare parts management is an essential part of network O&M, which ensures the stable operation of the network and also brings people a lot of trouble. Decisions on which parts to keep in stock and where to keep them require a careful evaluation of current and future needs. In some cases, it may be more cost-effective to order a part when it is needed, while in others, it is necessary to keep a spare part on hand to prevent downtime in the event of breakage or problems.

Taking the transmission network as an example, its spare parts are configured according to important chassis, but the actual utilization rate is very low, which will cause a lot of waste of resources. In one case, a customer bought nearly 600 spare parts, and only used less than 80 in three years. The used spare parts only accounted for 13.3% of the total number of spare parts, which caused a huge waste of resources. In addition, there will be other troubles in actual work.

Unknown spare parts status: The network scale has changed, but the number of spare parts has not changed; the spare parts board has been stored for a long time, and the working status of each device is unknown; the version and configuration of the spare part board have not been updated in time, and it is even incompatible with the currently cooperating network element Caused to be unavailable.

Slow response to emergency spare parts: Spare parts requested in an emergency cannot be delivered in time, network failures cannot be recovered after a delay, and how to guarantee the safe and smooth operation of the network.

Spare parts management is unscientific: There are many types of equipment on the network, which leads to complicated spare parts, time-consuming and laborious manual management, and frequent errors.

Warehousing and logistics costs are high: spare parts warehousing and delivery directly affect the safe and stable operation of the network, but the investment of dedicated management and high operating costs make customers have no time to take care of their main business.

But don't worry, FiberHome has a solution to these problems.

 Establish a provincial and municipal spare parts warehouse and logistics system, reserve a sufficient amount of spare parts, and be responsible for providing customers with spare parts delivery services that meet the time limit.

 Implement spare parts management services through a professional spare parts service system and provide all spare parts testing and software synchronization upgrade services to ensure that the spare parts are in good condition and consistent with or compatible with the existing network operating equipment software version.

 7x24 hours spare parts acceptance service, the spare parts service process follows the principle of "unified entrance and fast response", and unified service acceptance work interface (phone, email, etc.).

 Provide time-limited delivery services of different SLAs for spare parts boards of different important levels; such as: within 1.5 hours for the first trunk; within 3 hours for the second trunk and local impact business; within 4 hours for the second trunk and local backbone network; local convergence And the access time is within 8 hours.

FiberHome's one-stop spare parts management service enables customers to truly realize zero inventory of spare parts and enjoy the service.

After using FiberHome's spare parts management service, customers are exempted from expenses including spare parts procurement, warehousing, logistics, management, etc., and can save millions of dollars each year. At the same time, the management platform realizes unified management of spare parts and provides uninterrupted responses for 7*24 hours. Spare parts supply is faster, more stable, and more accurate. Customers no longer need to arrange full-time personnel to manage the spare parts warehouse, freeing up a lot of manpower and save costs.

Spare parts management does not just concern cost and efficiency. Customer satisfaction is also a key component of spare parts management, which is the direction of our effort. In the future, FiberHome will keep customer demand-oriented, provide better solutions that create value for our customers.